What is IVR?
Interactive Voice Response — automated phone menus and routing.
IVR routes callers via menus or speech recognition. Modern conversational AI is replacing rigid IVR trees with natural-language self-service.
Related terms
IVA
Intelligent Virtual Agent — a conversational self-service bot.
CCaaS
Contact Center as a Service — cloud platform for customer service at scale.
Next step
Not sure which you actually need?
Run the free Stack Audit — six questions produce a verdict (new platform, overlay, or autonomous) and route you to a low-risk next step for your size.